Hotelliville_logo_home
  • Finnish
  • English (UK)

Booking conditions


Please note before booking: rooms at Hotelli Ville are booked and paid for online. Secure payment is made in advance via online banking or by credit card. Reservations must be made no later than 12:00 on the day of arrival.


Right of cancellation


If the booking is canceled in time, we will refund the deposit less the cancellation fee.


If canceled later (less than 48/96 hours), the hotel will not be obliged to provide a refund.


A cancellation fee of 10% of the total price of the reservation will be deducted from the prepayment returned to the customer. The cancellation fee is a maximum of 10 euros.


The customer can cancel the reservation through the booking system at www.hotelliville.fi or by sending notification of the cancellation to info@hotelliville.fi. If the guest wishes to cancel only part of their reservation, they must contact the hotel by telephone or email. Group bookings and reservations made by invoice may have a cancellation policy made according to a separate agreement.


Right of change


Later than that, the reservation can no longer be transferred. For changes, the customer should contact the hotel by phone or e-mail as soon as possible.


Customer responsibilities and obligations


A contract binding on the hotel and the customer is created when (1) the customer has made the payment at the time of booking and (2) the customer has received a confirmation of the booking by e-mail from the hotel. The customer makes the reservation online at www.hotelliville.fi. The person making the reservation must be of legal age (over 18 years old). If necessary, the hotel can make a reservation on behalf of the customer in the case of a business customer or a group booking. In these cases, the accommodation will be invoiced in advance and a billing surcharge of EUR 6 will be added to the invoices.


The person making the reservation agrees to enter the correct personal information in the Hotelli Ville booking system. In addition, all guests are required to fill in the passenger declarations (located within the rooms) for the authorities carefully and with the correct information. The form can be left in the hotel room or returned to the passenger information box in the hotel lobby.


Door codes must not be handed over to anyone other than those staying in the same room. The maximum number of guests in single rooms is one person and in double rooms two people. Only guests stated in the booking are allowed to stay at the hotel between 21:00 and 09:00. Rooms must be vacated by 12:00 on the day of departure, after which the door codes will no longer work. The hotel is not responsible for items left in the rooms or public areas of the hotel.


Hotel guests must abide by the hotel's rules and instructions and regulations issued by the authorities during the trip. Hotel guests must not disturb other guests with their behavior. If hotel guests substantially neglect their duty, they can be removed from the hotel, and in this case, they are not entitled to a refund of the advance payment or compensation. Alert response costs and other costs resulting from a breach of the rules are always paid by the person who caused the alarm (or ultimately the person who made the booking).


For unnecessarily triggering an alert response, as well as for alert responses due to the hotel guest's own actions, we will charge the person who caused the alarm the full cost of the alert response. The hotel guest (or ultimately the person who made the booking) is responsible for any damage he or she causes to the hotel or third parties. The hotel guest is obliged to pay compensation for the furniture that he/she intentionally, or through negligent conduct, damages or removes from the hotel premises without authorization.


Smoking is not allowed in the rooms and in all areas of the hotel. Alarm, maintenance, and cleaning costs for violating the smoking ban are always paid by the person who violated the ban (or ultimately the person making the reservation). Pets are not allowed in Hotelli Ville due to allergy reasons.


Hotel responsibilities and obligations


Hotel rooms are cleaned between guests, and once a week for longer stays.


If, for reasons beyond its control, the hotel is unable to offer an already booked and paid room, the hotel has the right to offer the an alternative hotel accommodation in the locality. Changes must be notified to the guest as soon as possible.


If the accommodation is not provided due to a hotel error, or if the quality of the accommodation has been provably and significantly reduced due to a hotel error, the customer is entitled to a refund or a refund of the full advance payment. Any other costs of the customer will not be reimbursed.


Comments and complaints regarding the equipment and condition of the hotel rooms must be made on the day of arrival, when the hotel has the opportunity to correct any errors. The hotel is not obliged to reimburse guests for any subsequent comments.


We reserve the right to make changes.


Terms and Conditions

  • You will be given reservation code and password in the confirmation email. By giving these codes in the Restaurant Ville & Vilja you will get the door code, which you can use to enter the hotel. So keep these codes safe!


  • Please get your door code from Restaurant Ville & Vilja between 15.00 - 23.00


  • You are able to enter to your room at 15.00 on the day of arrival.Check out time is 12.00 at the day of departure.


  • Smoking is strigtly forbidden in Hotel Ville.


  • Pets are not allowed in the hotel.


Cancellation policy


The hotel customer is entitled to cancel his reservation up to 48 hours prior to 12 a.m. on the arrival date. Customer of Hotelli Ville Apartment is entitled to cancel his reservation up to 96 hours prior to 12 a.m. on the arrival date.


If the customer wishes to have the refund, Hotel Ville will refund the deposit minus 4 euros cancellation fees. If the reservation is cancelled later (less than 48h/96h before) the hotel is not obliged to refund the payment. Reservations are cancelled at www.hotelliville.fi or by e-mail info@hotelliville.fi. If the cancellation is related to only part of the reservation, the customer should contact the hotel by e-mail.


The hotel customer is entitled to modify his reservation (changing the time of the visit) without extra charges no later than 24 hours prior to the time of arrival. The customer of Hotelli Ville Apartment can modify his reservation no later than 48 hours prior to the time of arrival. The arrival time is specified as 3 p.m. on the day of arrival. After this time limit, the date of the visit can no longer be modified without extra charges. However, extra nights can still be booked. To make the changes, the customer should contact the hotel by e-mail.


Obligations and liability of the traveller


A binding agreement arises between the seller and the customer when the customer has made a valid payment for the reservation, and the seller has confirmed the receipt of the remittance. The customer makes the reservations him- or herself on the Internet at www.hotelliville.fi. If needed, the seller can make the reservation on behalf of the customer. We can also bill companies. Invoice is sent beforehand and a 6-euro invoicing fee is added to it. The person making the reservation should be of age (18 years).


The customer is obligated to enter the correct personal information for the contact person in the reservation. In addition, all hotel guests are, upon arrival, obligated to fill in the traveller's card requested by the authorities carefully and truthfully, and to return the completed cards in the hotel in the special mailbox located in the Hotel Ville lobby.


The customer is not allowed to surrender the room key codes to any persons other than the registered room occupants. Maximum occupancy per room is 1 person in single category rooms and 2 persons in double category rooms. Only registered guests are allowed to stay in the hotel between 9 p.m. and 9 a.m. The customer should check out by 12 a.m. on the day of departure, after which the door codes will no longer work. The hotel is not responsible for any items left in the rooms or the hotel premises.


During the stay at the hotel, the traveller is obligated to observe the hotel regulations as well as the instructions and rules provided by the authorities. The hotel regulations are available at our premises. Hotel guests and others visiting the hotel premises are not permitted to disturb, annoy, endanger or interfere with other hotel guests or persons living in proximity of the hotel. If the guests clearly neglect their duties, they can be removed from the hotel, forfeiting all rights to reimbursement, recovery of damages, or refund of any kind.


The hotel guests are legally and financially responsible for those damages which they either intentionally or non-intentionally incur to the hotel or to third parties (including broken items and objects removed from the hotel facilities without permission).


Smoking is not allowed in the rooms or in the hotel premises, and automatically sets off the fire alarm. Any costs caused by ignoring the smoking ban (e.g. emergency services, maintenance, cleaning) will be paid by the smoker or the contact person. Pets are not allowed in the hotel premises.



Obligations and liability of the hotel


The hotel rooms are cleaned at check-out. In case of longer stays, the rooms are cleaned once a week.


If, for reasons beyond his control, the seller is unable to offer a customer a room he has already reserved and paid for, the seller is entitled to offer the client accommodation in another local hotel. The seller is obligated to inform the contact person of such changes and arrangements without any delays. If the accommodation cannot be arranged or it is of a lower quality due to a mistake made by the seller, the customer is entitled to recompense, the maximum being the return of the entire sum paid for the reservation. Other possible costs will not be compensated.


Complaints about the hotel rooms should be made on the day of the arrival, so that the seller has the opportunity to correct the faults. The seller is not under an obligation to reimburse the client for complaints made afterwards.


We reserve the right for alteration.