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Terms and Conditions

  • You will be given reservation code and password in the confirmation email. By giving these codes in the Restaurant Ville & Vilja you will get the door code, which you can use to enter the hotel. So keep these codes safe!

  • Please get your door code from Restaurant Ville & Vilja between 15.00 - 23.00

  • You are able to enter to your room at 15.00 on the day of arrival.Check out time is 12.00 at the day of departure.

  • Smoking is strigtly forbidden in Hotel Ville.

  • Pets are not allowed in the hotel.

Cancellation policy

The hotel customer is entitled to cancel his reservation up to 48 hours prior to 12 a.m. on the arrival date. Customer of Hotelli Ville Apartment is entitled to cancel his reservation up to 96 hours prior to 12 a.m. on the arrival date.

If the customer wishes to have the refund, Hotel Ville will refund the deposit minus 4 euros cancellation fees. If the reservation is cancelled later (less than 48h/96h before) the hotel is not obliged to refund the payment. Reservations are cancelled at or by e-mail If the cancellation is related to only part of the reservation, the customer should contact the hotel by e-mail.

The hotel customer is entitled to modify his reservation (changing the time of the visit) without extra charges no later than 24 hours prior to the time of arrival. The customer of Hotelli Ville Apartment can modify his reservation no later than 48 hours prior to the time of arrival. The arrival time is specified as 3 p.m. on the day of arrival. After this time limit, the date of the visit can no longer be modified without extra charges. However, extra nights can still be booked. To make the changes, the customer should contact the hotel by e-mail.

Obligations and liability of the traveller

A binding agreement arises between the seller and the customer when the customer has made a valid payment for the reservation, and the seller has confirmed the receipt of the remittance. The customer makes the reservations him- or herself on the Internet at If needed, the seller can make the reservation on behalf of the customer. We can also bill companies. Invoice is sent beforehand and a 6-euro invoicing fee is added to it. The person making the reservation should be of age (18 years).

The customer is obligated to enter the correct personal information for the contact person in the reservation. In addition, all hotel guests are, upon arrival, obligated to fill in the traveller's card requested by the authorities carefully and truthfully, and to return the completed cards in the hotel in the special mailbox located in the Hotel Ville lobby.

The customer is not allowed to surrender the room key codes to any persons other than the registered room occupants. Maximum occupancy per room is 1 person in single category rooms and 2 persons in double category rooms. Only registered guests are allowed to stay in the hotel between 9 p.m. and 9 a.m. The customer should check out by 12 a.m. on the day of departure, after which the door codes will no longer work. The hotel is not responsible for any items left in the rooms or the hotel premises.

During the stay at the hotel, the traveller is obligated to observe the hotel regulations as well as the instructions and rules provided by the authorities. The hotel regulations are available at our premises. Hotel guests and others visiting the hotel premises are not permitted to disturb, annoy, endanger or interfere with other hotel guests or persons living in proximity of the hotel. If the guests clearly neglect their duties, they can be removed from the hotel, forfeiting all rights to reimbursement, recovery of damages, or refund of any kind.

The hotel guests are legally and financially responsible for those damages which they either intentionally or non-intentionally incur to the hotel or to third parties (including broken items and objects removed from the hotel facilities without permission).

Smoking is not allowed in the rooms or in the hotel premises, and automatically sets off the fire alarm. Any costs caused by ignoring the smoking ban (e.g. emergency services, maintenance, cleaning) will be paid by the smoker or the contact person. Pets are not allowed in the hotel premises.

Obligations and liability of the hotel

The hotel rooms are cleaned at check-out. In case of longer stays, the rooms are cleaned once a week.

If, for reasons beyond his control, the seller is unable to offer a customer a room he has already reserved and paid for, the seller is entitled to offer the client accommodation in another local hotel. The seller is obligated to inform the contact person of such changes and arrangements without any delays. If the accommodation cannot be arranged or it is of a lower quality due to a mistake made by the seller, the customer is entitled to recompense, the maximum being the return of the entire sum paid for the reservation. Other possible costs will not be compensated.

Complaints about the hotel rooms should be made on the day of the arrival, so that the seller has the opportunity to correct the faults. The seller is not under an obligation to reimburse the client for complaints made afterwards.

We reserve the right for alteration.