Please note before booking: rooms at Hotelli Ville are booked and paid for online. Secure payment is made in advance via online banking or by credit card. Reservations must be made no later than 12:00 on the day of arrival.
The hotel room door code and room information will be sent via SMS no later than the day of arrival (by 3 pm). The information will be sent to the guest's telephone number. The message also states the room number and the entrance door (C or G staircase). The same door code works on both the front door and the room door. If you have made a reservation for the Hotelli Ville apartment, we will also send you separate arrival instructions by e-mail. It explains how to pick up the apartment keys from the key locker at the hotel entrance (C-staircase).
Rooms are accessible from 15:00 on the day of arrival. Check-out is no later than 12:00 on the day of departure.
Hotelli Ville is non-smoking for safety and comfort reasons. Smoking on the hotel premises is strictly prohibited. All costs incurred will be borne by the offending person, or ultimately, by the person who booked the room.
Due to allergies, bringing animals to Hotelli Ville is prohibited.
Hotel reservations can only be made by a person over the age of 18.
A person causing potential disturbance, or the person who has booked the room, will pay the costs incurred (security guard, etc.) and the person causing the disturbance can be removed from the hotel if necessary.
You can cancel your reservation by email: [email protected]. If the booking is canceled in time, we will refund the deposit less the cancellation fee.
Hotel room cancellations must be made at least 48 hours (2 days) before 12:00 on the day of arrival.
The Hotelli Ville Apartment must be canceled at least 96 hours (4 days) before 12:00 on the day of arrival.
If canceled later (less than 48/96 hours), the hotel will not be obliged to provide a refund.
A cancellation fee of 10% of the total price of the reservation will be deducted from the prepayment returned to the customer. The cancellation fee is a maximum of 10 euros.
The hotel guest has the right to postpone the date of a room reservation at no extra charge no later than 24 hours before 12:00 on the day of arrival.
A reservation for the Hotelli Ville Apartment can be changed no later than 48 hours before 12:00 on the day of arrival.
Later than that, the reservation can no longer be transferred. For changes, the customer should contact the hotel by phone or e-mail as soon as possible.
A contract binding on the hotel and the customer is created when (1) the customer has made the payment at the time of booking and (2) the customer has received a confirmation of the booking by e-mail from the hotel. The customer makes the reservation online at www.hotelliville.fi. The person making the reservation must be of legal age (over 18 years old). If necessary, the hotel can make a reservation on behalf of the customer in the case of a business customer or a group booking. In these cases, the accommodation will be invoiced in advance and a billing surcharge of EUR 6 will be added to the invoices.
The person making the reservation agrees to enter the correct personal information in the Hotelli Ville booking system. In addition, all guests are required to fill in the passenger declarations (located within the rooms) for the authorities carefully and with the correct information. The form can be left in the hotel room or returned to the passenger information box in the hotel lobby.
Door codes must not be handed over to anyone other than those staying in the same room. The maximum number of guests in single rooms is one person and in double rooms two people. Only guests stated in the booking are allowed to stay at the hotel between 21:00 and 09:00. Rooms must be vacated by 12:00 on the day of departure, after which the door codes will no longer work. The hotel is not responsible for items left in the rooms or public areas of the hotel.
Hotel guests must abide by the hotel's rules and instructions and regulations issued by the authorities during the trip. Hotel guests must not disturb other guests with their behavior. If hotel guests substantially neglect their duty, they can be removed from the hotel, and in this case, they are not entitled to a refund of the advance payment or compensation. Alert response costs and other costs resulting from a breach of the rules are always paid by the person who caused the alarm (or ultimately the person who made the booking).
For unnecessarily triggering an alert response, as well as for alert responses due to the hotel guest's own actions, we will charge the person who caused the alarm the full cost of the alert response. The hotel guest (or ultimately the person who made the booking) is responsible for any damage he or she causes to the hotel or third parties. The hotel guest is obliged to pay compensation for the furniture that he/she intentionally, or through negligent conduct, damages or removes from the hotel premises without authorization.
Smoking is not allowed in the rooms and in all areas of the hotel. Alarm, maintenance, and cleaning costs for violating the smoking ban are always paid by the person who violated the ban (or ultimately the person making the reservation). Pets are not allowed in Hotelli Ville due to allergy reasons.
Hotel rooms are cleaned between guests, and once a week for longer stays.
If, for reasons beyond its control, the hotel is unable to offer an already booked and paid room, the hotel has the right to offer the an alternative hotel accommodation in the locality. Changes must be notified to the guest as soon as possible.
If the accommodation is not provided due to a hotel error, or if the quality of the accommodation has been provably and significantly reduced due to a hotel error, the customer is entitled to a refund or a refund of the full advance payment. Any other costs of the customer will not be reimbursed.
Comments and complaints regarding the equipment and condition of the hotel rooms must be made on the day of arrival, when the hotel has the opportunity to correct any errors. The hotel is not obliged to reimburse guests for any subsequent comments.
We reserve the right to make changes.